Shipping Policy
This shipping policy is issued by the following merchant:
Company Name: TOP MINDS Accounting & Secretarial Limited
Contact Phone: 1(620)6949669
Email: support@topmindsofficial.com
Company Address: Room 1805, 18/F, Ting Fung Centre, 11 Cheung Yu Street, Lai Chi Kok, Kowloon, Hong Kong
Our Shipping Philosophy
TOP MINDS Accounting & Secretarial Limited is a home brand created for authentic home living.
To minimize unnecessary warehousing, excess inventory, and carbon emissions, most of our products ship directly from trusted manufacturing partners and global fulfillment centers.
This direct-to-consumer model allows us to:
Provide reliable and well-designed home essentials
Maintain reasonable prices without traditional retail markups
Reduce waste and support a more sustainable supply chain
We appreciate your patience in supporting this smarter, more environmentally friendly way of shopping.
Processing Time and Shipping Fees
Every TOP MINDS Accounting & Secretarial Limited order is handled with care.
Order Processing Time:
Orders undergo processing, quality inspection, and packaging before shipment, typically requiring 2–4 business days.
Peak Periods (Holidays/New Year):
During high order volume periods, processing time may extend to 5 business days.
Shipping Fee Standard:
A flat shipping fee of $5.99 is charged for all orders, regardless of the delivery region.
Estimated Delivery Times
Since TOP MINDS Accounting & Secretarial Limited products are fulfilled through global partners, delivery times vary slightly depending on the shipping region.
Region Estimated Delivery Time
United States 3–5 business days
Canada / UK / Australia 6–10 business days
Rest of World 7–20 business days
Delivery times are estimates and are not guaranteed delivery dates.
Order Tracking
After your order ships, we will send you a shipping confirmation email containing the tracking number.
Please note:
Tracking information may take 1–3 business days to update after the tracking number is generated
If tracking information does not update immediately, your package may still be in transit
Customs, Duties, and Taxes
International orders are shipped under Delivered Duty Unpaid (DDU) terms.
This means:
Any customs fees, duties, or import taxes levied by the destination country are the responsibility of the recipient
TOP MINDS Accounting & Secretarial Limited is not responsible for delivery delays caused by customs clearance
Small household items typically do not incur customs duties, but specific regulations vary by country.
Order Modifications and Cancellations
To ensure timely order shipment, we promptly initiate the processing workflow upon receiving orders.
If you need to modify the shipping address or cancel an order, please contact support@topmindsofficial.com within 12 hours of placing your order.
Once an order enters the processing stage, no further modifications or cancellations are possible.
Handling Lost or Damaged Packages
Your satisfaction is of utmost importance to us.
Product Damage
If a package arrives damaged:
Please send photos to the customer service email within 72 hours of receipt, and we will arrange a free replacement.
Shipping Loss
If the carrier confirms the package was lost during transit:
We will reship your order free of charge.