FAQ
Hello, how can we help you?
If you cannot find the answer you need here, please contact our team at support@topmindsofficial.com, and we will get back to you as soon as possible.
Orders & Payments
Can I modify or cancel my order?
Orders are processed quickly, so we cannot guarantee successful modifications or cancellations. For assistance, please email support@topmindsofficial.com as soon as possible with your order number.
I placed an order but haven’t received a confirmation email. What should I do?
Please check your spam or promotional email folder first. If you still cannot find it, contact support@topmindsofficial.com. We will verify your order status and resend the confirmation email.
Do I need to create an account to place an order?
You can complete your purchase using the "Guest Checkout" option. Creating an account allows you to more conveniently view your order history, save shipping addresses, and track your orders.
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods displayed on the checkout page. Available options may vary depending on your region.
Do you offer discount codes?
We may run promotional activities from time to time. Please note:
- Each order can typically only use one discount code unless otherwise specified
- Discounts cannot be applied to completed orders
- Topminds reserves the final right to interpret all promotional activities
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Actual delivery times depend on your shipping address and the delivery method you select.
How can I track my order?
Once your order ships, you will receive an email with tracking information (if applicable). Please allow 24–48 hours for the tracking information to update on the carrier's website.
Do you ship internationally?
Yes, we deliver to many regions worldwide. If your location is not shown during checkout, please email support@topmindsofficial.com, and we will do our best to assist you.
Will I need to pay duties or import taxes?
International orders may be subject to duties, taxes, or customs fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the recipient.
What should I do if my order is delayed?
Delays may occasionally occur due to logistics arrangements, weather, or customs inspections. If your order tracking has not been updated for an extended period, please email support@topmindsofficial.com with your order number, and we will investigate for you.
The tracking shows "delivered," but I haven’t received the package.
First, check around the delivery address and ask family members, neighbors, or the property management. If you still cannot find it, we recommend contacting the carrier directly. You may also notify us via email, and we will do our best to assist.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging.
For details, please refer to our Return & Refund Policy.
Can I return opened or used items?
For hygiene and safety reasons, we cannot accept returns on items that have been opened or used.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact support@topmindsofficial.com within 7 days of delivery, providing your order number and clear photos of the item and its packaging. We will review your request and process it as quickly as possible.
How long does a refund take?
Once the returned item is received and inspected at our warehouse, we will refund the amount to your original payment method. Depending on the financial institution, refunds typically take 5–10 business days to appear in your account.
Products & Care (Household/Home Goods)
Are your products safe to use?
Our products are designed for safe daily household use when used according to the instructions. Please follow the product guidelines.
If you have allergies or sensitivities to specific materials, we recommend reviewing the materials and specifications listed on the product page before purchasing.
What materials are your products made of?
Materials vary by product (e.g., fabric, plastic, metal, glass, wood, ceramic). Specific materials and key specifications are listed on each product page.
If you have questions about a specific product, please email the product name or link to support@topmindsofficial.com.
Do your products have an odor when first opened?
Some home products—especially those made of fabric, foam, rubber, plastic, or sealed packaging—may have a slight odor when first opened.
This usually fades after airing out in a well-ventilated area for 24–72 hours.
How should I clean and maintain the products?
Care instructions vary by product. General recommendations include:
- Use a soft cloth for routine cleaning
- Avoid harsh chemicals unless explicitly allowed on the product page
- Some products should be kept away from high heat or direct sunlight
Always follow the care instructions provided on the packaging or product page.
Are the colors and sizes exactly the same as in the photos?
We strive to present products accurately, but please note:
- Slight color variations may occur due to lighting and display settings
- Manual measurements may result in reasonable dimensional differences
If precise sizing is critical (e.g., fitting a specific space), please carefully check the listed dimensions before ordering.
Do you provide assembly instructions?
If assembly is required, instructions are usually included in the packaging or provided on the product page. If any instructions are missing, please contact support@topmindsofficial.com for assistance.
Account & Support
How do I contact customer support?
You can reach us via:
Email:support@topmindsofficial.com
Or Phone: +1 (615)-7573084
Mon to Fri 10-5 PT
How long does it usually take to receive a response?
We aim to respond within 1–2 business days, though response times may vary depending on inquiry volume and working hours.
Contact Information
Topminds
Room 1805, 18/F, Ting Fung Centre, 11 Cheung Yu Street, Lai Chi Kok, Kowloon, Hong Kong
Email:support@topmindsofficial.com