FAQ
Hello, how can we help you?
If you cannot find the answer you need here, please contact our team at support@topmindsofficial.com, and we will get back to you as soon as possible.
Orders & Payments
Can I modify or cancel my order?
Orders are processed quickly, so we cannot guarantee successful modifications or cancellations. For assistance, please email support@topmindsofficial.com as soon as possible with your order number.
I placed an order but haven’t received a confirmation email. What should I do?
Please check your spam or promotional email folder first. If you still cannot find it, contact support@topmindsofficial.com. We will verify your order status and resend the confirmation email.
Do I need to create an account to place an order?
You can complete your purchase using the "Guest Checkout" option. Creating an account allows you to more conveniently view your order history, save shipping addresses, and track your orders.
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods displayed on the checkout page. Available options may vary depending on your region.
Do you offer discount codes?
We may run promotional activities from time to time. Please note:
- Each order can typically only use one discount code unless otherwise specified
- Discounts cannot be applied to completed orders
- TOP MINDS Accounting & Secretarial Limited reserves the final right to interpret all promotional activities
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Actual delivery times depend on your shipping address and the delivery method you select.
How can I track my order?
Once your order ships, you will receive an email with tracking information (if applicable). Please allow 24–48 hours for the tracking information to update on the carrier's website.
Do you ship internationally?
Yes, we deliver to many regions worldwide. If your location is not shown during checkout, please email support@topmindsofficial.com, and we will do our best to assist you.
Will I need to pay duties or import taxes?
International orders may be subject to duties, taxes, or customs fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the recipient.
What should I do if my order is delayed?
Delays may occasionally occur due to logistics arrangements, weather, or customs inspections. If your order tracking has not been updated for an extended period, please email support@topmindsofficial.com with your order number, and we will investigate for you.
The tracking shows "delivered," but I haven’t received the package.
First, check around the delivery address and ask family members, neighbors, or the property management. If you still cannot find it, we recommend contacting the carrier directly. You may also notify us via email, and we will do our best to assist.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unworn, unwashed, unaltered, and with original tags/packaging intact. For details, please refer to our Return & Refund Policy.
Can I return worn or washed items?
For hygiene reasons, we cannot accept returns on items that have been worn, washed, altered, or have odors/stains, or have missing tags/packaging.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact support@topmindsofficial.com within 7 days of delivery, providing your order number and clear photos of the item and its packaging. We will review your request and process it as quickly as possible.
How long does a refund take?
Once the returned item is received and inspected, we will refund the amount to your original payment method. Depending on the financial institution, refunds typically take 5–10 business days to appear in your account.
Products & Care (Bohemian Apparel & Accessories)
How do I choose the right size?
Please refer to the size guide on the product page. If you are between sizes, consider your preferred fit (relaxed vs. fitted). For additional sizing help, email support@topmindsofficial.com with the item name/link and your measurements.
What materials are your items made of?
Materials vary by style (e.g., cotton, linen, viscose/rayon blends, lace, crochet, denim, faux leather, and metal/stone components for accessories). Specific materials and key details are listed on each product page.
How should I care for my clothing?
Care instructions vary by item. General recommendations include:
- Check the care label and product page instructions first
- Wash dark and light colors separately
- Use cold water and gentle cycles when applicable
- Avoid high heat drying to reduce shrinkage and protect embellishments
- For delicate lace/crochet/beaded pieces, hand wash or use a laundry bag when recommended
Will the colors look exactly the same as in the photos?
We strive to present products accurately, but please note:
- Slight color variations may occur due to lighting and display settings
- Pattern placement may vary slightly between pieces
- Manual measurements may result in reasonable size differences
Do you restock sold-out items?
Some styles may be restocked depending on availability. If you’d like to check a specific item, email support@topmindsofficial.com with the product name or link.
Account & Support
How do I contact customer support?
You can reach us via:
- Email: support@topmindsofficial.com
- Mon to Fri 10-6 PT
How long does it usually take to receive a response?
We aim to respond within 1–2 business days, though response times may vary depending on inquiry volume and working hours.
Contact Information
TOP MINDS Accounting & Secretarial Limited
Room 1805, 18/F, Ting Fung Centre, 11 Cheung Yu Street, Lai Chi Kok, Kowloon, Hong Kong
Email: support@topmindsofficial.com